Pharmacy Patients

Frequently Asked Questions

Have Questions?

Take a look at our Frequently Asked Questions

PharmalytIQ Product FAQs

We consider our information as close to real-time as possible. Currently, data refreshes every 15 minutes allowing you the most up to date reporting.

Yes, this option is great for case managers and front-line staff to have access to patient information and adherence while limiting access to financial data.

PharmalytIQ can track every transaction for your program using NPI numbers to ensure there are no claims that are coming ineligible providers or insurance programs. With data refreshing every 30 minutes, this will ensure all claims are compliant in real time and you do not have to wait for a monthly report.

With our data refreshing every 30 minutes, your finance team will be able to track every transaction in your program. Our Trend and Projection Dashboard will show you what your Revenue, Acquisition cost, and net income will be throughout the month, so you will know exactly what your payment will be before it hits your bank account. Budgeting is an annual process, but we know the need to understand your program in real time.

PharmalytIQ Current User FAQs

You can email support@pharmalytiq.com at anytime of the day and one of our team members will be happy to assist you as soon as possible.

Simply contact your account representative or send us an email at support@pharmalytiq.com letting us know you need help with your password and we can reset it for you.

The standard number of initial users includes 3, but different tier levels can provide additional unlimited users.

PRxP Patient FAQs

Physicians Rx Pharmacy (“PRxP”) fills prescriptions for complex, higher-cost drugs as well as offers retail pharmacy services. PRxP works with your doctor and your health insurance company to ensure that you have access to the right drug and that it is covered by your insurance if possible. We can even find out if financial assistance is available that can reduce your costs for the medications.

Physicians Rx Pharmacy (“PRxP”) will coordinate with your provider and your insurance company. Many specialty drugs require prior authorization which means that the insurance company needs documentation before they will cover a higher cost drug. PRxP will notify you as soon as possible about the results of this process.

  • Monthly wellness check with a review of any questions or concerns you may have about your medication
  • Refill Reminders
  • Available pharmacists to speak with you
  • Your medical provider sends us, by fax or e-scribe, your prescription order along with your contact information
  • If your medical provider issues you a paper prescription order, you can bring it directly to us
  • We will call you before your medication runs out to set up a new delivery
  • If your medication refills run out, we will contact your provider to request more refills.
  • If we cannot reach your provider, we will call you
  • For a medical emergency, please dial 911 immediately
  • In case of a disaster, call your servicing pharmacy location.
  • Our sister pharmacies located in different states will be on hand to help in any way
  • If our out of state Pharmacy cannot help, we will make every attempt to help you find a local pharmacy that can

Call your servicing pharmacy location.

Call your servicing pharmacy location.

  • Your medication will be ordered for next day pick up or shipment.
  • If the medication is urgently needed, the pharmacy staff will attempt to locate it at another local pharmacy
  • Don’t panic – most drug recalls are for minor issues
  • Get Educated – visit the FDA website. You can sign up to receive alerts on product recalls and market withdraws.
  • We will contact your prescriber, your clinic and you directly if the recall is classified as a Class I Recall (has serious health consequences)
  • Play it Safe – If you notice anything unusual with a medication such as tampering, odd smelling or contamination, notify us at your servicing pharmacy location immediately
  • Safely discard recalled drugs – follow our how to dispose medication instructions below
  • Call your doctor
  • Follow the disposal instructions found on the drug label or patient information sheet
  • Never flush prescription drugs down the toilet unless specifically instructed
  • Take advantage of local community sponsored drug take back programs
  • If no disposal instructions or take back programs available:
    • Take medication out of its original container
    • Mix it with an undesirable substance (used coffee grounds, kitty litter, dirt)
    • Place in a sealable bag, empty can or leak-proof container
    • Throw away
  • If you suspect an adverse reaction to your medication, review the medication’s packaging and contact your doctor, clinic, or our pharmacy at your servicing pharmacy location
  • Do not suddenly stop your medication unless you suffer an acute serious problem For a medical emergency, please dial 911 immediately
  • If you do not receive your order on schedule, please call us immediately at your servicing pharmacy location
  • If you missed a dose and it is close to your next dose time, skip the missed dose and go back to your normal time. Do not take two doses at the same time.

Patients seeking to contact the pharmacy to file a grievance or complaint may do so by calling our corporate offices (855) 566-3710 or your servicing pharmacy’s State Board of Pharmacy. 

Maryland State Board of Pharmacy (410) 764-4755

Florida State Board of Pharmacy (850) 245-4474

New York State Board of Pharmacy (518) 474-3817

California State Board of Pharmacy (916) 574-7900

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