Have Questions?
Take a look at our Frequently Asked Questions
Product FAQs
How frequently does my data update?
We consider our information as close to real-time as possible. Currently, data refreshes every 15 minutes allowing you the most up to date reporting.
Is there a way to limit access to financial reporting?
Yes, this option is great for case managers and front-line staff to have access to patient information and adherence while limiting access to financial data.
How can Pharmalytiq help me with compliance?
PharmalytIQ can track every transaction for your program using NPI numbers to ensure there are no claims that are coming ineligible providers or insurance programs. With data refreshing every 30 minutes, this will ensure all claims are compliant in real time and you do not have to wait for a monthly report.
How does Pharmalytiq help my finance/sales/operations department?
With our data refreshing every 30 minutes, your finance team will be able to track every transaction in your program. Our Trend and Projection Dashboard will show you what your Revenue, Acquisition cost, and net income will be throughout the month, so you will know exactly what your payment will be before it hits your bank account. Budgeting is an annual process, but we know the need to understand your program in real time.
Current User FAQs
Who sould I reach out to if I need support with Pharmalytiq tools/services?
You can email support@pharmalytiq.com at anytime of the day and one of our team members will be happy to assist you as soon as possible.
What should I do if I forgot my login?
Simply contact your account representative or send us an email at support@pharmalytiq.com letting us know you need help with your password and we can reset it for you.
How many users can I have?
The standard number of initial users includes 3, but different tier levels can provide additional unlimited users.
Didn’t find the answer to your question?
